Say Hello!

At BMercedeesWigs, each wig is carefully hand-sewn and customized with intention, quality, and attention to detail. Due to the nature of our products and hygiene standards, all sales are final.

We do not offer refunds or exchanges on:

• Custom wigs

• Worn wigs

• Altered wigs

• Sale items

• Digital products or services

Please review your order carefully before purchasing, including length, color, texture, and cap size selections.

If your order arrives damaged or there is an issue with your purchase, please contact us within 48 hours of delivery at bmercedees@ymail.com with:

• Your order number

• Clear photos/videos of the issue

• A brief description

We are committed to customer satisfaction and will work to resolve verified issues appropriately.

Proper maintenance is essential to preserving the longevity and beauty of your wig. We are not responsible for damage caused by improper care, coloring, or third-party alterations. 

To keep your unit looking its best, BMercedeesWigs offers professional wig revamp services designed to refresh and restore your investment. Services may include cleansing, conditioning, styling, lace maintenance, and other restorative treatments. Please contact us for pricing and booking information.

By purchasing from BMercedeesWigs, you acknowledge and agree to these terms.

All wigs are handmade and processing times may vary. Once an order has shipped, BMercedeesWigs is not responsible for postal delays, lost packages, or incorrect shipping addresses entered at checkout.